zodiax

"ebay Confirm Your Identity" pop up asking for credit card and bank info

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I came across this site through Google when I found someone else had posted here with the same exact problem.

Whenever typing in any ebay search box and pressing search, a pop up appears asking for CC info and ATM pin. All the fields are required and the only way to get out is to press back or open a new tab. This happens with both IE and Mozilla. It is not an issue with them as the site works fine from any other computer that I used.

Attached are the files you have asked for... please help.. thank you

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Before I get on to the fix script I wrote, I noticed a couple of PDF files saved in your Documents folder about 4 hours before a folder related to the infection that I am seeing in your log was created. These PDF files are named 02-09-2012.pdf and 01-10-2012.pdf and I was wondering if you could upload each of them to VirusTotal at this link and post the links to the analysis of each file for me to look at.

And now on to the fix script. ;)

I have written a cleanup script for OTL (if you need to, you may download OTL from this link).

  1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
    :OTL
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O4 - HKCU..\Run: [MicrosoftUpdate] C:\Users\Hussein\Documents\MSDCSC\msdcsc.exe File not found
    O4 - HKLM..\RunOnceEx: [Flags] Reg Error: Invalid data type. File not found
    O4 - HKLM..\RunOnceEx: [Title] UnHackMe Rootkit Check File not found
    O18:[b]64bit:[/b] - Protocol\Handler\intu-help-qb3 - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\livecall - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\msnim - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\qbwc - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\skype-ie-addon-data - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\wlmailhtml - No CLSID value found
    O20:[b]64bit:[/b] - HKLM Winlogon: UserInit - (C:\Users\Hussein\Documents\MSDCSC\msdcsc.exe) -  File not found
    O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    [2012/03/04 19:37:34 | 000,000,000 | ---D | C] -- C:\ProgramData\Windows
    @Alternate Data Stream - 103 bytes -> C:\ProgramData\Temp:76650B61
    
    :Commands
    [EMPTYTEMP]


  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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The file is attached. As of right now the pop up has disappeared and the ebay site works fine, but I did read from someone elses thread that it kept coming back. So I am not sure if the problem is fixed yet.

The 2 PDF files 02-09-2012.pdf and 01-10-2012.pdf are copies of my credit card statement straight off of the Citi web site, so I would rather not upload them and I highly doubt they are infected.

Let me know, thank y uo

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The 2 PDF files 02-09-2012.pdf and 01-10-2012.pdf are copies of my credit card statement straight off of the Citi web site, so I would rather not upload them and I highly doubt they are infected.

That's OK, we don't need your credit card statements. ;)

OTL failed to delete some stuff (or it got recreated after it was deleted). The entries may not be bad, however I do want to check and verify with another utility. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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That ComboFix log looks pretty good. Lets just get one more log to verify that your system is clean.

Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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You're quite welcome, and here's some final instructions for you before you go:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. Click
    Check for updates
    in the menu on the left (should be near the top).

  5. Once it is done checking for updates, click the
    Install updates
    button on the right.

  6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

4. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

5. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System protection
    link in the menu on the left.

  5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
    C:
    drive) and click the
    Configure...
    button.

  6. Click the button near the bottom-right that says
    Delete
    to clear all System Restore data.

  7. Once finished, click
    OK
    to close that window.

  8. Now you will want to make sure that the correct drive is selected again (usually your
    C:
    drive) and click on the
    Create
    button to create a new restore point.

  9. Fill in a name for the restore point, and click the
    Create
    button.

  10. Once it is done, you can close the windows that were opened to get to the System Restore settings.

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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