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rootkit that wont go to quarenteen plz help


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i have a rootkit on my laptop that wont go to quarenteen when ive done a scan. the laptop has been unbarely slow for a few weeks and malwarebytes pops up every minute or so blocking unsafe sites. could you plz help to remove it, thanks

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still having some serious issues here, taking 20 minutes to just load up, shutting down on its own, cant open many programmes, firefox just took an extra 5 minutes to load ;(.oh and emsisoft is blocking infections every 30 seconds or so.

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ok new logs for you,it has taken me 12 hours and numerous restarts of the scan due to laptop switching off by its self. its not showing any bugs that i can see but theres definatly something rong and im guessing its deep into system by now as ive had probems for a couple of weeks gradually gettin worse.

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i have just found this, (ukash virus metropolitan police"). this is what i had on here approx 2 weeks ago,and is the problem im having, i guess i didnt remove it properly. hope it helps u a little better as to whats going on

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My apologies for the slow response.

Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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It looks like ComboFix cleaned up everything on its own, however lets get a third-party opinion just to be sure. Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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OK, there are only two files in that log that I am actually concerned about:

C:\Users\Owner\Documents\xfire_installer_43094.exe
C:\Users\Owner\Downloads\CheatEngine561.exe

Theoretically both of these are legitimate files, however there is always the possibility of an infection having been injected into them. Please upload both of those files to VirusTotal and then post the links to the analysis of each file for me.

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I'm pretty certain that they are clean. Looks like warning detections (CheatEngine can be used to hack games, so some vendors apparently detect it as a hacktool).

Aside from some temp files, I think your computer is clean, so lets get those temp files cleaned up. Please download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

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OK, here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Adobe Acrobat Reader is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
    do not
    need to uninstall it).

  5. Click on
    this link
    to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

(please note that some people do prefer to use third-party PDF viewers such as
PDF X-Change Viewer
and
Foxit Reader
which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. Click
    Check for updates
    in the menu on the left (should be near the top).

  5. Once it is done checking for updates, click the
    Install updates
    button on the right.

  6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System protection
    link in the menu on the left.

  5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
    C:
    drive) and click the
    Configure...
    button.

  6. Click the button near the bottom-right that says
    Delete
    to clear all System Restore data.

  7. Once finished, click
    OK
    to close that window.

  8. Now you will want to make sure that the correct drive is selected again (usually your
    C:
    drive) and click on the
    Create
    button to create a new restore point.

  9. Fill in a name for the restore point, and click the
    Create
    button.

  10. Once it is done, you can close the windows that were opened to get to the System Restore settings.

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Since everything seems OK, I am going to go ahead and close this topic.

Note: The instructions in this forum topic have been customized based on the logs posted by the person asking for assistance. Please do not attempt to follow any of the instructions in this forum topic, as they could cause damage to your computer. If you require assistance, please start here if you believe your computer is infected, and one of our experts will be happy to assist you by analyzing your logs.

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