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Gib

Everything is gone

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1. Please download The Avenger from this link, and make sure to save it on your Desktop.

  • Right click on the Avenger.zip folder and select "Extract All..."
  • Follow the prompts and extract the avenger folder to your desktop

2. Save the AvengerScript.txt at the link below to your desktop, open it, and copy all the text contained in the AvengerScript.txt file, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link):

Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer!

3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon.

  • Please paste the contents of the attached AvengerScript.txt file above (which you should have already copied) into the white box in The Avenger (see example picture below).
  • Click on the Execute button in the low-right corner (see example picture below).
    paste_script_into_avenger.png
  • Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt to a reply by using the More Reply Options button to the lower-right of where you type in your reply.

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I think everything is still fine for the time being, but when I go to registry editor HKEY Local Machine expanded which is what I found.

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OK, go ahead and update Emsisoft Anti-Malware and then run a scan with it, and let me know if it detects anything. There should be a button that says View Report (see screenshot below) after the scan is done, so you can view the report in Notepad, save it on your desktop, and then attach it to a reply for me to review.

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Please uninstall Emsisoft Anti-Malware, restart your computer, and then download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log:

  1. Run the Emsiclean download that you saved on your desktop.
  2. Read the disclaimer. Note that you must agree to it in order to proceed.
  3. Once the scan is finished, simply exit Emsiclean, and do not remove anything.
  4. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.

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When I try to run emsiclean (saved on my desktop) it gives me a message saying "No traces of emsisoft anti-malware or mamutu have been found"!

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OK, go ahead and reinstall Emsisoft Anti-Malware from this link. Once you have it installed and updated, go ahead and try to run that scan (a Smart Scan should be fine) and attach that report to a reply for me. ;)

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I agree lol :lol: ! I was going to cancel the scan and switch to a 'smart scan' but I checked and saw 40 objects it detected.

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OK, most of that stuff is harmless, however some of it probably should be removed.

1. Please download The Avenger from this link, and make sure to save it on your Desktop.

  • Right click on the Avenger.zip folder and select "Extract All..."
  • Follow the prompts and extract the avenger folder to your desktop

2. Save the AvengerScript.txt at the link below to your desktop, open it, and copy all the text contained in the AvengerScript.txt file, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link):

Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer!

3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon.

  • Please paste the contents of the attached AvengerScript.txt file above (which you should have already copied) into the white box in The Avenger (see example picture below).
  • Click on the Execute button in the low-right corner (see example picture below).
    paste_script_into_avenger.png
  • Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt to a reply by using the More Reply Options button to the lower-right of where you type in your reply.

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As far as the information I provided, the same applies for all the other registry keys.

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I'm sorry, The Avenger can't delete those registry entries, and I should have remembered that before asking you to run it. We'll have to use OTL to delete those entries.

  1. Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window:
  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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My apologies for taking so long to get back to you.

That log is looking pretty good to me. Lets go ahead and uninstall ComboFix, and then let me know if your computer is still having any issues.

  1. Hold down the Windows key on your keyboard (it has the little Windows logo on it, next to the Ctrl key) and press R to open the Run dialog.
  2. Type ComboFix /Uninstall in the field (make sure to leave a space just before the /) and then click OK
  3. ComboFix should take care of the rest.

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Are you sure you want to do that, because I'm not having any more issues. The only issues I have now are sometimes with the modem, I would get back on the computer after having it on stand-by and as far as the connection goes it would have:

PPPoE: fail

authentication: skipped

ip: skipped

dns: skipped

I would either reset the mosem or reboot and that would fix the problem, I know that this problem is an isp issue or something having to do with the phone jack or wiring issue so I do understand if you can't provide help, this is a different kind of issue that would happen every once in a while since being hit with that zeroaccess, but hey on the bright side at least I can get the connection back. what do you think?

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I'm not sure why the forums told me I had read your last message, because I don't remember reading it.

I would believe that certain DSL services use PPPoE. I tend to prefer using a router to deal with PPPoE settings, however Windows does have built in support for it. In Windows 7, you can click on Start, type network connections in the search field, and then click on View Network Connections in order to see your PPPoE connection for your DSL. Usually all you need for a PPPoE connection is the username and password (usually an e-mail address created for you by your DSL provider) for your DSL service, so make sure that you know those before you mess with it. Once you have that information, you should be able to delete the old one and create a new network connection.

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Yes, there are a lot of weird stuff going on.Whenever theres a problem with the connection, I'm taken to the modem ip address connection page due to the type of modem I have. then there would be subsequent test done to give me information on the status of the connection, I haven't had this same problem for a while and I haven't done anything to fix it, so I guess it fixed itself unless theres another problem waiting in the wings!

I'm having slight problems in both firefox and internet explorer, but the problem in internet explorer is with yahoo videos whenever I try to look at a video the ad would play fine, but the vid would never show and the message I get given that I click the page is yahoo.com is not responding and I would have to recover the webpage. I don't want to reset internet explorer,even though that is one of the main fixes in the search engine and if I were to go to internet explorer and right-click then run as an administrator that would fix the problem that I'm having with ie9 and it would fix the problem that I'm having with firefox but its only temporary, it lasts until I reboot I think!

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Have you tried launching Firefox in Safe Mode?

Also, lets get a log from DDS. It isn't capable of making any changes to your computer, and aside from the log files it will not create any files or folders on your computer.

  1. Please download DDS from this link, and be sure to save it on your desktop.
  2. Please disable all script blocking protection, anti-virus software, firewall/HIPS, or anti-spyware software before running it.
  3. Double click the dds icon you saved on your desktop to run the tool.
  4. A black window will appear that explains what DDS does and which will show you the progress near the bottom.
  5. When done, a window will pop up explaining that two logs will open in Notepad after you click OK. Go ahead and click the OK button to continue.
  6. Ignoring the instructions that DDS gave you, please save both of these logs on your desktop as Text Documents.
  7. Please attach both of those logs to a reply.

In addition to the DDS log, lets get a GMER log just to make sure that we are not missing anything. Please download GMER from this link. Note that the file will have a random name, so make note of the file's name and save it to the root of your C: drive.

  1. Disconnect from the Internet and close all running programs.
  2. Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  3. Click on this link to see a list of programs that should be disabled while running GMER (please try to avoid the advertisements on that page).
  4. Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  5. Allow the driver to load if asked.
  6. You may be prompted to scan immediately if it detects rootkit activity.
  7. If you are prompted to scan your system click "No", save the log and post back the results.
  8. If not prompted, click the "Rootkit/Malware" tab.
  9. On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  10. Select all drives that are connected to your system to be scanned.
  11. Click the Scan button to begin. (Please be patient as it can take some time to complete)
  12. When the scan is finished, click Save to save the scan results to your Desktop.
  13. Save the file as Results.log and please attach it to a reply by using the More Reply Options button to the lower-right of where you type in your reply (you may need to ZIP the log by right-clicking on it, going to Send to, and clicking on Compressed (zipped) folder before you can attach it).
  14. Exit the program and re-enable all active protection when done.

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I looked over the instructions that you posted and this time I didn't forget to disable my anti-virus. I right-clicked on ie and went to properties> then advanced button in shortcut tab> enabled run as administrator and that fixed the problem (on ie9 and firefox too), however I feel I'm bandaging the problem. Let me know what kind of virus GMER picked up.

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Well, I see a couple of things right away that are bad. I'm going to have to ask you to run ComboFix again to get rid of them, as it has scripting methods to process log entries from DDS. ComboFix has been updated considerably since the last time you ran it, so make sure to download the updated version before running it. Also, use Firefox to follow these instructions, and do not use Internet Explorer (the script will run together on one line if you use Internet Explorer).

  1. Download an updated version of ComboFix from one of the following links:
    [list=]
  2. BleepingComputer
  3. InfoSpyware

[*] Turn off your Anti-Virus software.

[*] Click your Start button, go to All Programs (or just Programs on Vista and Windows 7), go to Accessories, and then open Notepad.

[*] Please copy and paste the contents of the quote box below into Notepad (here is a link to instructions if you do not know how to copy and paste):

http://support.emsisoft.com/topic/7744-everything-is-gone/

KillAll::

Collect::
c:\users\mayheme1\appdata\local\microsoft\internet explorer\rnynfagm32.bak

DDS::
mURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\program files\yahoo!\companion\installs\cpn0\YTNavAssist.dll
BHO: Help the General-Search Project: {ca4520f3-ae13-4fb1-a513-58e23991c86d} - c:\users\mayheme1\appdata\roaming\mediaf~1\extens~1\GENCRA~1.DLL
mRun: [Malwarebytes Anti-Malware (reboot)]
mRun: [{E9116816-DA62-8EBB-F406-A58CF6E62085}]
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab

[*] Save this as a Text Document named CFScript in the same location as ComboFix (which should be on your desktop).

[*] Close Notepad and verify that the CFScript file is saved on your desktop.

[*] Referring to the animated picture below, click the left mouse button on top of the CFScript icon on your desktop, then holding the mouse button down drag the CFScript icon on your desktop onto the ComboFix icon, and then drop it (let go of the mouse button) on top of the ComboFix icon:

CFScriptB-4.gif

When finished, it will display a new log in Notepad. Please attach that log to a reply the same way you did before. If you prefer, you can save the log on your desktop to make it easier to find.

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Interesting... That log revealed some more bad stuff... I think you computer has been reinfected recently. Here's another script:

  1. Download an updated version of ComboFix from one of the following links:
    [list=]
  2. BleepingComputer
  3. InfoSpyware

[*] Turn off your Anti-Virus software.

[*] Click your Start button, go to All Programs (or just Programs on Vista and Windows 7), go to Accessories, and then open Notepad.

[*] Please copy and paste the contents of the code box below into Notepad (here is a link to instructions if you do not know how to copy and paste). Once again, make sure to use Firefox for this.

http://support.emsisoft.com/topic/7744-everything-is-gone/

KillAll::

Collect::
C:\mdo13zt6.exe

DDS::
IE: Download with &Media Finder - c:\program files\Media Finder\hook.html

Firefox::
FF - prefs.js: keyword.URL - hxxp://search.babylon.com/?affID=109935&tt=060612_7_&babsrc=KW_ss&mntrId=47f273ef000000000000001e688b57b7&q=
FF - user.js: extensions.BabylonToolbar_i.id - 47f273ef000000000000001e688b57b7
FF - user.js: extensions.BabylonToolbar_i.hardId - 47f273ef000000000000001e688b57b7
FF - user.js: extensions.BabylonToolbar_i.instlDay - 15509
FF - user.js: extensions.BabylonToolbar_i.vrsn - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsni - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.5.3.1713:25
FF - user.js: extensions.BabylonToolbar_i.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar_i.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar_i.aflt - babsst
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar_i.tlbrId - tb9
FF - user.js: extensions.BabylonToolbar_i.newTab - false
FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=109935&tt=060612_7_
FF - user.js: extensions.BabylonToolbar_i.babExt - 
FF - user.js: extensions.BabylonToolbar_i.srcExt - ss
FF - user.js: extensions.BabylonToolbar_i.instlRef - sst

[*] Save this as a Text Document named CFScript in the same location as ComboFix (which should be on your desktop).

[*] Close Notepad and verify that the CFScript file is saved on your desktop.

[*] Referring to the animated picture below, click the left mouse button on top of the CFScript icon on your desktop, then holding the mouse button down drag the CFScript icon on your desktop onto the ComboFix icon, and then drop it (let go of the mouse button) on top of the ComboFix icon:

CFScriptB-4.gif

When finished, it will display a new log in Notepad. Please attach that log to a reply the same way you did before. If you prefer, you can save the log on your desktop to make it easier to find.

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Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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I would believe it was caused by this:

C:\Users\Mayheme1\Documents\Unlocker1.9.1.exe    a variant of Win32/Toolbar.Babylon application

I've already deleted a ton of Babylon stuff, so lets get a new OTL log and see if DDS and ComboFix missed anything (note that there have been at least two new versions of OTL since you last ran it, so please delete any old ones and download the latest one from the link below):

  1. Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
  2. Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
  3. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
  4. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually.
  5. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.

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I was told about the unlocker in this forum to help me uninstall AVG.

AVG makes a removal tool, which you can find on their utilities page.

I have written a cleanup script for OTL (if you need to, you may download OTL from this link).

  1. Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window:
  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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I almost certain its been fixed, because I would put something random like "yak" in the address bar and I would be taken to another search engine, which I'm totally fine with that search engine. About Linux, to get it to work at the beginning on some computers do I press the "esc" button, and if so when do I press it?

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That depends on the computer. I would believe that all computers that support CD/DVD drives will support bootable disks. Most computers will tell you what key to press in order to access the "Boot Menu". They usually say what key to press on the screen that shows the PC manufacturer's logo, usually in one of the corners of the screen. Toshibas show the key below the Toshiba logo, and I would believe that Fujitsus do as well.

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It isn't as confusing once you get used to it. Every manufacturer likes to set things up differently, so you just need to know what to watch for when you need to use a bootable disk. Below is an example from VMware Workstation (since I cannot take a screenshot from my computer's BIOS POST screen). Click on the picture to see it full-size.

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Yes I understand, well I appreciate you helping me out, I should be back to this forum in the future I know!

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You're quite welcome. ;)

On the assumption that everything is OK now, here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Adobe Acrobat Reader is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
    do not
    need to uninstall it).

  5. Click on
    this link
    to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

(please note that some people do prefer to use third-party PDF viewers such as
PDF X-Change Viewer
and
Foxit Reader
which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. Click
    Check for updates
    in the menu on the left (should be near the top).

  5. Once it is done checking for updates, click the
    Install updates
    button on the right.

  6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System protection
    link in the menu on the left.

  5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
    C:
    drive) and click the
    Configure...
    button.

  6. Click the button near the bottom-right that says
    Delete
    to clear all System Restore data.

  7. Once finished, click
    OK
    to close that window.

  8. Now you will want to make sure that the correct drive is selected again (usually your
    C:
    drive) and click on the
    Create
    button to create a new restore point.

  9. Fill in a name for the restore point, and click the
    Create
    button.

  10. Once it is done, you can close the windows that were opened to get to the System Restore settings.

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I must let you know, my computer crashed and I had to reboot, if it crashes just once randoimly, is there a problem?

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If it only happens once, and it doesn't happen again, then it probably isn't a problem.

Do you know how to check the Windows Event logs?

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If you check the logs around the time of the BSOD, you might be able to find out what caused it. There might be an application or system error in the logs.

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What is it when you're tasking as usual and you haven't hit a bsod, but your computer freezes to the point where you can't click on anything(not even the upper-right x button or pull up task manager)? Is that called a computer crash, of course I've only had it happen once, but in the past when the computers' screen would freeze up, I could at least pull up task manager and get rid of some windows and start ie over, when I did the compulsory reboot I could get back to the internet, but let me know if I'm making any sense!

The problem I have now that I needed to contact you about is that my audio went out(only happening in ie), I don't know what happened but when I wanted to look at a video I can't hear anything and then the ad freezes, I checked the volume so, no, theres nothing wrong with that!

Ok, I was able to find that it was just a computer freeze and not a computer crash (BSOD), I definitely want to apologize, I remember doing a search like this on google years ago and not being able to find the right information.

Edited by Gib

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We usually just refer to that as freezing. Either a program freezing, or the entire system freezing. It can have multiple causes, however system freezes are usually caused by driver issues and security software conflicts.

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Ok, I know I started telling you about the audio problem while at the same time talking about the freezing, but I had to sort of squeeze it in and inform you in a timely fashion!

I went to the device manager and don't feel I have any driver issues!

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Ok, that was the problem, I just had to uninstall and reinstall flash plugin. Right now I have a 11.3.300.257 activex and a 11.3.300.262 plugin, I probably didn't need to uninstall activex.

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No, I've just been hit with Live Security Platinum a couple of days ago!

I know you shouted 'OK' cause you may be getting tired of me, lol!

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You're not having an easy time at this, are you?

OK, lets start back up with ComboFix. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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