ZMRYKR0PWA HELP!

[Archun 0]

I've scanned my computer and found ZMRYKR0PWA.exe, which seems impossible to delete. My antivirus do not work, they seem blocked by this trojan.

Anyone knows how to delete it?

Thank you

[GT500 784]

Please follow the instructions at this link and attach your logs to a reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply.

[Archun 0]

please find the reports attached.

Thank you very much for your help.

[GT500 784]

Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  See HERE for help
  
• Double click on ComboFix.exe & follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

• ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Archun 0]

Done,

Thank you

[GT500 784]

It looks like ComboFix cleaned up most of the infection on its own. Lets get a second opinion just to make sure. Please run an online virus scan through ESET by following the steps below:

1. Turn off your anti-virus software.
   
2. Click on this link.
   
3. Click on the ESET Online Scanner button.
   
4. Put a check in the box that says YES, I accept the Terms of Use.
   
5. Click the 'Start' button just to the right of the checkbox.
   
6. Uncheck the box that says Remove found threats (this is very important).
   
7. Click on Advanced settings.
   
8. Put a check in the box that says Scan for potentially unsafe applications.
   
9. Verify that Scan for potentially unwanted applications is also checked.
   
10. Verify that Enable Anti-Stealth technology is also checked.
    
11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
    
12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
    
13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
    
14. Close the ESET online scan.
    

I will take a look at the log, and let you know if anything needs removed.

[Archun 0]

Done,

Thank you

[GT500 784]

OK, lets delete some of those files:

1. Please download The Avenger from this link, and make sure to save it on your Desktop.

• Right click on the Avenger.zip folder and select "Extract All..."
  
• Follow the prompts and extract the avenger folder to your desktop
  

2. Copy all the text contained in the CODE box below, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link):

Files to delete:
C:\ProgramData\zmrykr0pwa.exe
C:\Users\All Users\zmrykr0pwa.exe
C:\Users\user\Desktop\t\Download\Utilitarios\unlocker1.8.7 (instalar para poder borrar directorios que se resisten al borrado normal).exe
C:\Users\user\Downloads\SoftonicDownloader_para_any-video-converter.exe
C:\Users\user\Downloads\SoftonicDownloader_para_bit-che.exe

Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer!

3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon.

• Please paste the contents of the CODE box above (which you should have already copied) into the white box in The Avenger (see example picture below).
  
• Click on the Execute button in the low-right corner (see example picture below).
  
  
• Answer "Yes" twice when prompted.
  

4. The Avenger will automatically do the following:

• It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

5. Please copy/paste the content of c:\avenger.txt into your reply, and we will go from there.

[Archun 0]

Here's the log (I checked the supposed file that could not be deleted, C:\Users\All Users\zmrykr0pwa.exe, but it's no longer there, just to let you know) , Thank you:

Logfile of The Avenger Version 2.0, © by Swandog46

http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.

Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

No rootkits found!

File "C:\ProgramData\zmrykr0pwa.exe" deleted successfully.

Error: could not open file "C:\Users\All Users\zmrykr0pwa.exe"

Deletion of file "C:\Users\All Users\zmrykr0pwa.exe" failed!

Status: 0xc0000715

File "C:\Users\user\Desktop\t\Download\Utilitarios\unlocker1.8.7 (instalar para poder borrar directorios que se resisten al borrado normal).exe" deleted successfully.

File "C:\Users\user\Downloads\SoftonicDownloader_para_any-video-converter.exe" deleted successfully.

File "C:\Users\user\Downloads\SoftonicDownloader_para_bit-che.exe" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

[GT500 784]

OK, go ahead and scan with Emsisoft Anti-Malware (make sure to run the update first), and let me know if it detects anything.

[Archun 0]

It seems to be completely clean!

Thank you very much for your help. Couldn't have done it without your support.

[GT500 784]

You're quite welcome.

Here's some final instructions for you:

1. Make Sure Java is Updated:

1. Click on the
   Start
   button.
   
   
2. Click on
   Control Panel
   .
   
   
3. Click
   Uninstall a program
   .
   
   
4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.
   
   
5. Click on
   this link
   and download and install the latest Java (the
   Windows Online
   download will be faster).
   
   

2. Make Sure Adobe Flash is Updated:

1. Click on
   this link
   and download the latest version of Adobe Flash Player for your web browser.
   
   
2. You will need to close your web browser when installing Flash.
   
   

3. Make Sure Adobe Acrobat Reader is Updated:

1. Click on the
   Start
   button.
   
   
2. Click on
   Control Panel
   .
   
   
3. Click
   Uninstall a program
   .
   
   
4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
   do not
   need to uninstall it).
   
   
5. Click on
   this link
   to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.
   
   

(please note that some people do prefer to use third-party PDF viewers such as

PDF X-Change Viewer

and

Foxit Reader

which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

1. Click on the
   Start
   button.
   
   
2. Go to
   All Programs
   .
   
   
3. Click on
   Windows Update
   .
   
   
4. Click
   Check for updates
   in the menu on the left (should be near the top).
   
   
5. Once it is done checking for updates, click the
   Install updates
   button on the right.
   
   
6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.
   
   

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click

this link

and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

1. Click on the
   Start
   button.
   
   
2. Right-click on
   Computer
   
   
3. Select
   Properties
   from the list.
   
   
4. In the window that pops up, click on the
   System protection
   link in the menu on the left.
   
   
5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
   C:
   drive) and click the
   Configure...
   button.
   
   
6. Click the button near the bottom-right that says
   Delete
   to clear all System Restore data.
   
   
7. Once finished, click
   OK
   to close that window.
   
   
8. Now you will want to make sure that the correct drive is selected again (usually your
   C:
   drive) and click on the
   Create
   button to create a new restore point.
   
   
9. Fill in a name for the restore point, and click the
   Create
   button.
   
   
10. Once it is done, you can close the windows that were opened to get to the System Restore settings.
    
    

[Archun 0]

All done. Once again, thank you very much for your support!

[GT500 784]

You're quite welcome.

Since everything seems OK, I am going to go ahead and close this topic.

Note: The instructions in this forum topic have been customized based on the logs posted by the person asking for assistance. Please do not attempt to follow any of the instructions in this forum topic, as they could cause damage to your computer. If you require assistance, please start here if you believe your computer is infected, and one of our experts will be happy to assist you by analyzing your logs.