tschipper911

trojan crypt cannot remove

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Am unable to remove trojan.crypt, I have disabled system restore as it said the trojan was their, but it still remains? I was unsure as I run/use Emsisoft Anti-Malware whether I should run the emergency scan. Any help would be appreciated - OTL scan is attached. Tony Cole.

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The log from the emergency scanner can be helpful, however if you could at least export the log from Emsisoft Anti-Malware showing the detection and attach it to a reply using the More Reply Options button, then that would be helpful as well.

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I will run the emergency kit, as Anti-Malware log shows very little detail. Thank you for the prompt reply. I keep getting this from Anti-Malware

C:\System Volume Information\_restore{C20FA4D4-F7FB-40D0-8274-9117990670A0}\RP8\A0002249.exe I am asked then to submit this for advanced malware analysis

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That's just a file in the System Restore. I'll tell you how to empty the System Restore once we're certain your computer is clean.

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That log didn't show any infections. Lets get some more information. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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That log looks pretty good. Lets get a virus scan just to make sure that I'm not missing something. Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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No, nothing found/all clear.

Is Emsisoft Anti-Malware and Online Armor offer very good protection, as some reviews last night said it offers no protection, but languy99 on youtube the detection rate was 94% and left nothing on the system? Also, can I use Sandboxie with both?

Thank you for the help, I will use my PayPal account to donate online, as you are the only company to offer fast help in malware removal. Tony :D

The person from the malware removal team asked me to

OK, make sure that this site is allowed to run all scripts in NoScript?

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We like to think our software offers good protection, and there are a lot of reviewers who agree. As for detection rate, that can depend on where you get your samples from. ;)

Here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Add or Remove Programs
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Adobe Acrobat Reader is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Add or Remove Programs
    .

  4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
    do not
    need to uninstall it).

  5. Click on
    this link
    to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

(please note that some people do prefer to use third-party PDF viewers such as
PDF X-Change Viewer
and
Foxit Reader
which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

  5. Once it is loaded, click on the
    Express
    button.

  6. It will check for available updates, and once it is done you can click the
    Install Updates
    button.

  7. It may ask you to accept a license agreement before it installs, so make sure you say
    Yes
    .

  8. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

  9. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    My Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System Restore
    tab.

  5. Click the check box to
    Turn off System Restore
    .

  6. Click the
    Apply
    button at the bottom-right, and answer
    Yes
    to the question.

  7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

  8. Click the check box to
    Turn off System Restore
    again and click
    OK
    to turn the System Restore back on.

  9. Click on the
    Start
    button again.

  10. Go to
    All Programs
    .

  11. Go to
    Accessories
    .

  12. Go to
    System Tools
    .

  13. Click on
    System Restore
    .

  14. Select
    Create a restore point
    on the right, and click
    Next
    at the bottom.

  15. Enter a description for the restore point, and click
    Create
    .

  16. Click
    Close
    to finish the process.

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Everything looks OK to me. Is your computer still showing any signs of infection?

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Yes all seems fine, I was concerned (could you take a quick look, log very short) as this scan I did yesterday/did it again today showed 43 infections??

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Is that RemoveIT Pro from InCode Solutions? I can't speak for their software's effectiveness, however I stopped relying on their classifications a long time ago when I realized that they classified a lot of legitimate files as unsafe.

From what I can see in that log, it just looks like a lot of false positives.

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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