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Alycat

Invalid server response

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I have a computer running OA and I now have a second (new) computer, so I downloaded OA for it. When I try to install it says "Invalid server response. Please try again in a few minutes or contact the support" (sic).

I have tried this several times, over an hour or more.

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Some further info, it has actually installed, when I try to run it, and select 30 day trial, I receive the above message. I have tried on and off for over 5 hours now.

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Are you installing 5.5.0.1557?

Yes

Do you have SP1 for Windows 7 installed?

It was a brand new laptop, first thing I was trying to do, before adding any software including Windows updates, was to install OA. I did not think OA would need Win 7 SP1. I have now downloaded Windows updates, rebooted, ans re-tried OA. It now works.

Would have been nice if the error message had been a little more explanatory...

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The error message is just reporting the response it got from the server. While it does say on the website and help file that SP1 is a requirement for installation, I don't think the server itself cares whether it's installed or not. More likely the error was due a problem with WinCrypt api that was resolved when SP1 was installed (there is a thread here http://support.emsisoft.com/topic/7269-cant-install-oa-55/ where someone experienced the same issue).

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