JohnWV

After running Anti-Malware still do not see folder on desktop or C:

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I had an SMART HDD infection and rab your product to clean it up. IT had one file identified as suspect ,but the message when it went to quanatine it was "file not found". When the infection started desktop went black, Exploer favorites showed empty and got lots of mesages about hard drive errors. Since cleaning the messages have stopped, but I still can not see my files. Isuspect they are still there but that the permissions got messed with and took away visibility. Since I wasn;t sure I was clean, I downloaded emergency kit and completed the task listed and have attached the results.

Most important is confirmation that my mchine is clean. If you can help with how to fix visiblity that 's great, but I may be able to sort that by myself.

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I have written a cleanup script for OTL (if you need to, you may download OTL from this link).

  1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
    :OTL
    [2012/04/19 10:29:55 | 000,000,000 | -H-- | M] () -- C:\ProgramData\-QxBxfLPlO5g7NX
    [2012/04/19 10:29:51 | 000,000,601 | -H-- | M] () -- C:\Users\jore\Desktop\SMART_HDD.lnk
    [2012/04/19 10:29:27 | 000,000,256 | -H-- | M] () -- C:\ProgramData\QxBxfLPlO5g7NX
    [2012/04/19 10:29:17 | 000,243,712 | -H-- | M] ( ) -- C:\ProgramData\QxBxfLPlO5g7NX.exe
    
    :Commands
    [EMPTYTEMP]


  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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Followed your instructions and have attached Post Fix Quick Scan Log. I had to run fix twice as first time I pasted the commands they were all run together and could not be interpreted by OTL. Ran OK once I formatted as you had sent them.

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Please get me a RogueKiller log by following the instructions below:

  1. Download RogueKiller from this link, and save it on your desktop.
  2. Run RogueKiller (please note that if it doesn't work the first time, you can try it again several times and it may start to work):
    • On Windows XP make sure you are logged in as an administrator and double-click on the RogueKiller icon.
    • On Windows 7 and Vista simply right-click on the RogueKiller icon, and select to Run as administrator.

[*] Click the Scan button in the upper-right corner (don't worry about the rest of the options for now).

[*] In the middle, on the left, it will tell you the status. When it says Scan Finished, then please close RogueKiller. It will warn you that nothing has been deleted and ask you if you want to quit, so be sure to click the Yes button.

[*] There will be a new file and folder saved on your desktop. The folder (usually named RK_Quarantine) can be deleted. The file (usually named RKreport or RKreport[1]) contains the log.

[*] Please attach the RKreport file to a reply by using the More Reply options button to the lower-right of where you type in your reply.

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Also, please let me know what web browser you are using. We've had one or two others with this copy and paste issue, and we need more information to track down the cause. Right now we don't know if it is an issue with our forums, or an issue caused by an infection or a browser extension or something else that may be installed.

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BTW, I found my files had all been set to hidden. When I reversed this, IE favorites and all C: drive files were available

Objects that were on my desktop did not reappear, but I did not use this to access them, so I'm not to concerned about that.

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OK, based on your RogueKiller log I think it is safe to run ComboFix. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Ran ComboFix and attached log. Had a error message pop up at the end of almost every process telling me Windows could not find a file named NIRKMD or something close to that. I clicked it away each time and the program appeared to run OK.

I'll have to let you know later how the machine is performing.

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... Had a error message pop up at the end of almost every process telling me Windows could not find a file named NIRKMD or something close to that. I clicked it away each time and the program appeared to run OK.

This would be the reason:

AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated*

McAfee will delete NirCmd when ComboFix installs it. NirCmd is a powerful command-line utility that has been abused by malicious software in the past, so some anti-virus software will delete it the moment it is installed. This is why ComboFix cannot be run while anti-virus software is still active, because some of its tools will be deleted or blocked.

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I had turned off McAfee but it somehow was turned on when ComboFix started. I turned it off again when I realized it was active. Should I rerun ComboFix with McAfee off?

Did you learn anything from the log regarding the status of my system?

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Assuming that ComboFix was able to run properly, that log shows that ComboFix deleted the infection. Just to verify, lets get a log from an online virus scan. Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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Ran ESET which found two threats. Listed below and attach.

C:\Users\jore\AppData\Local\Npupi.dat Win32/Adware.SpywareProtect2009 application

C:\Users\jore\AppData\Local\umadacibi.dll Win32/Adware.SpywareProtect2009 application

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Those definitely look like files related to an infection. Here's some instructions:

1. Please download The Avenger from this link, and make sure to save it on your Desktop.

  • Right click on the Avenger.zip folder and select "Extract All..."
  • Follow the prompts and extract the avenger folder to your desktop

2. Copy all the text contained in the CODE box below, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link):

Files to delete:
C:\Users\jore\AppData\Local\Npupi.dat
C:\Users\jore\AppData\Local\umadacibi.dll

Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer!

3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon.

  • Please paste the contents of the CODE box above (which you should have already copied) into the white box in The Avenger (see example picture below).
  • Click on the Execute button in the low-right corner (see example picture below).
    paste_script_into_avenger.png
  • Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt to a reply by using the More Reply Options button to the lower-right of where you type in your reply.

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Downloaded and ran Avenger. I did not see it run after reboot, but there was a log file which I attached.

BTW it looked like the cut and paste was going to have the same issue I had with the other tool where all the text was run together. I broke it into separate lines as it was in your message and it ran OK.

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OK, that log looks good. Go ahead and run a scan with Emsisoft Anti-Malware, and let me know if it detects anything.

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I ran Smart Scan and got a clean report. I started full scan and it only found the two files that in the Avenger folder that it had copied there.

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OK, that's just the backup that The Avenger makes in case we need to restore any of the files. From the logs, it sounds like your computer is clean.

Here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Adobe Acrobat Reader is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Uninstall a program
    .

  4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
    do not
    need to uninstall it).

  5. Click on
    this link
    to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

(please note that some people do prefer to use third-party PDF viewers such as
PDF X-Change Viewer
and
Foxit Reader
which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. Click
    Check for updates
    in the menu on the left (should be near the top).

  5. Once it is done checking for updates, click the
    Install updates
    button on the right.

  6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System protection
    link in the menu on the left.

  5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
    C:
    drive) and click the
    Configure...
    button.

  6. Click the button near the bottom-right that says
    Delete
    to clear all System Restore data.

  7. Once finished, click
    OK
    to close that window.

  8. Now you will want to make sure that the correct drive is selected again (usually your
    C:
    drive) and click on the
    Create
    button to create a new restore point.

  9. Fill in a name for the restore point, and click the
    Create
    button.

  10. Once it is done, you can close the windows that were opened to get to the System Restore settings.

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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