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Another Ebay "Confirm your identity" pop-up virus

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I got pretty much the same problem as the other dude who posted about this topic. Internet browsing has become super slow, IE does not even work. When I search some sites I get this pop-up that wants me to confirm my identity with my credit card details.

Please help and thx in prespect!

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Please post a RogueKiller log by following the instructions below:

  1. Download RogueKiller from this link, and save it on your desktop.
  2. Run RogueKiller (please note that if it doesn't work the first time, you can try it again several times and it may start to work):
    • On Windows XP make sure you are logged in as an administrator and double-click on the RogueKiller icon.
    • On Windows 7 and Vista simply right-click on the RogueKiller icon, and select to Run as administrator.

[*] Click the Scan button in the upper-right corner (don't worry about the rest of the options for now).

[*] In the middle, on the left, it will tell you the status. When it says Scan Finished, then please close RogueKiller. It will warn you that nothing has been deleted and ask you if you want to quit, so be sure to click the Yes button.

[*] There will be a new file and folder saved on your desktop. The folder (usually named RK_Quarantine) can be deleted. The file (usually named RKreport or RKreport[1]) contains the log.

[*] Please attach the RKreport file to a reply by using the More Reply options button to the lower-right of where you type in your reply.

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That log shows that there may be a problem with the MBR on your Seagate USB hard drive, however that shouldn't be a big deal unless you installed Windows on your USB hard drive.

Based on what I'm seeing, I think it's safe to run ComboFix. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.


1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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That log doesn't look too bad. I do see the µTorrent toolbar is installed on your computer, and it appears to be using the Conduit toolbar engine. Since Conduit-based toolbars have been known to exhibit behavior similar to spyware or adware, they are not usually recommended, however they are not actually malicious. Also note that your browsers do tend to perform better without extra toolbars, so you may want to disable or remove any extra toolbars that you have installed, as they are usually not necessary.

Lets get a second opinion, just to verify that everything is good. Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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It is a little late to go into this, since I have already helped you clean up your computer, however I noticed the following file in your ESET scan log:


This appears to be an activation crack for Microsoft Office Professional 2010, and we do have a "no piracy" policy here. Also, please note that with many hacks, cracks, keygens, etc. there are infections that have been injected into them, so even when they work as expected there is still the danger of your computer being infected.

Since your computer appears to be clean (with the exception of the activation hack for Microsoft Office), I am going to go ahead and post my final instructions, and then close this topic. If you require any further assistance, then please remove any pirated software/cracks/hacks/keygens/etc from your computer, and go ahead and send me a private message on these forums to let me know.

Here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the

  2. Click on
    Control Panel

  3. Click
    Uninstall a program

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Adobe Acrobat Reader is Updated:

  1. Click on the

  2. Click on
    Control Panel

  3. Click
    Uninstall a program

  4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
    do not
    need to uninstall it).

  5. Click on
    this link
    to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

(please note that some people do prefer to use third-party PDF viewers such as
PDF X-Change Viewer
Foxit Reader
which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

4. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the

  2. Go to
    All Programs

  3. Click on
    Windows Update

  4. Click
    Check for updates
    in the menu on the left (should be near the top).

  5. Once it is done checking for updates, click the
    Install updates
    button on the right.

  6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

5. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

6. Empty The System Restore:

  1. Click on the

  2. Right-click on

  3. Select
    from the list.

  4. In the window that pops up, click on the
    System protection
    link in the menu on the left.

  5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
    drive) and click the

  6. Click the button near the bottom-right that says
    to clear all System Restore data.

  7. Once finished, click
    to close that window.

  8. Now you will want to make sure that the correct drive is selected again (usually your
    drive) and click on the
    button to create a new restore point.

  9. Fill in a name for the restore point, and click the

  10. Once it is done, you can close the windows that were opened to get to the System Restore settings.

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