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Malware Win32.AMN!E1 In Quarantine.

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Hello!

Currently in Quarantine in your Anti-Malware program are 2 source's of Malware.Win32.AMN!E1. I was only able to quarantine them but not delete until yesterday's update. I am worried that a delete will not be enough.

Could you please tell me how to proceed.

The required tests were run with Emergency Kit and OTL and are attached.

THANKS!!!!

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Please post a RogueKiller log by following the instructions below:

  1. Download RogueKiller from this link, and save it on your desktop.
  2. Run RogueKiller (please note that if it doesn't work the first time, you can try it again several times and it may start to work):
    • On Windows XP make sure you are logged in as an administrator and double-click on the RogueKiller icon.
    • On Windows 7 and Vista simply right-click on the RogueKiller icon, and select to Run as administrator.

[*] Click the Scan button in the upper-right corner (don't worry about the rest of the options for now).

[*] In the middle, on the left, it will tell you the status. When it says Scan Finished, then please close RogueKiller. It will warn you that nothing has been deleted and ask you if you want to quit, so be sure to click the Yes button.

[*] There will be a new file and folder saved on your desktop. The folder (usually named RK_Quarantine) can be deleted. The file (usually named RKreport or RKreport[1]) contains the log.

[*] Please attach the RKreport file to a reply by using the More Reply options button to the lower-right of where you type in your reply.

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OK, based on that log I would believe it is safe to run ComboFix. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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I just downloaded Combo-Fix end of April to fix another trojan , to my desktop...

I tried a "save as: to desktop and then the option to overwrite it but it wouldnt let me. I am not sure it is safe to delete off desktop.

How should I proceed?

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Here's instructions on how to uninstall ComboFix. You should be able to download the new version after doing this:

  1. Hold down the Windows key on your keyboard (it has the little Windows logo on it, next to the Ctrl key) and press R to open the Run dialog.
  2. Type ComboFix /Uninstall in the field (make sure to leave a space just before the /) and then click OK
  3. ComboFix should take care of the rest.

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I'm not actually seeing any signs of an infection in that log. If you open Emsisoft Anti-Malware, and go to Logs on the left, are you able to find and export the log showing the detection? If so, please attach it to a reply. I want to make sure that this is not a false positive before I decide how is best to proceed.

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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