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Amazon, ebay and paypal identification popups en slow internet

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Since a few days I have had several suspicious popups regarding identification from amazon, ebay and paypal even when I was not visiting their websites. At first I thought it was just another phishing attempt so I refreshed my browser and was able to continue with the internet.

But now internet just gets slower with each day. I have run several virus scans, but the popups still continue.

After googling I discovered this forum and read the instruction and created all the logs you need. Can you please help me? Thank you!

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javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

  • Download the latest version of JRE 7 Update 4.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop.
    Windows x86 Offline (jre-7u4-windows-i586.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java(TM) 6 Update 26
Java(TM) 6 Update 7

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    MOD - C:\ProgramData\Windows\msdr.dll ()
    O3 - HKLM\..\Toolbar: (DVDVideoSoftTB Toolbar) - {e9911ec6-1bcc-40b0-9993-e0eea7f6953f} - C:\Program Files\DVDVideoSoft\tbDVD1.dll File not found
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (DVDVideoSoftTB Toolbar) - {E9911EC6-1BCC-40B0-9993-E0EEA7F6953F} - C:\Program Files\DVDVideoSoft\tbDVD1.dll File not found
    O4 - HKLM..\Run: []  File not found
    O4 - HKLM..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe" File not found
    O4 - HKCU..\Run: [{0F9B208A-3BEF-6888-D52C-694D10D7CC1F}] C:\Users\gebruiker\AppData\Roaming\Ozon\opek.exe File not found
    O4 - HKCU..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background File not found
    O4 - HKCU..\Run: [uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe File not found
    O4 - Startup: C:\Users\gebruiker\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Warner Bros.lnk =  File not found
    O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
    O32 - AutoRun File - [2010-06-18 11:20:50 | 000,000,088 | ---- | M] () - G:\Autorun.inf -- [ NTFS ]
    [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [1 C:\Users\gebruiker\Documents\*.tmp files -> C:\Users\gebruiker\Documents\*.tmp -> ]
    @Alternate Data Stream - 98 bytes -> C:\ProgramData\TEMP:DFC5A2B2

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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I just did everything you told me to do. First time I ran OTL.exe it got stuck half way thru and I got a message stating OTL stopped working and I could look for a solution on the internet or close the program. I closed OTL, rebooted and tried again. This time it ran without problems. I have attached the log.

I just checked internet and everything seems to work as good as new. I did a few searches on Amazon and Ebay and no popups appeared. I also went back and forth between several sites and checked Amazon again. No popups. And internet is as fast as before.

Does this mean I'm clean? :D

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That's good new. Let's double check and make sure we got everything.

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.


1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Okay, I'm going to sound like such a clueless girl right now but here goes....

I had trouble disabling Norman Security Suite. Norman wasn't mentioned in the link you attached so I did an internet search and could only find one option which stated I should right click on the Norman icon in the taskbar and choose disable security in the menu. But......no menu appeared when I did this. So I opened Norman itself and used the Help function. No 'help' there either. I went through the menu's and disabled the Firewall and Virusprotection options. Norman gave a warning telling me that my computer was at risk because it was disabled. So I thought I had done it (as I said....clueless). Bitdefender en Windows Firewall were no problem so I went ahead with starting ComboFix.

ComboFix then gave a warning telling me Norman anti-virus and firewall weren't disabled so I checked everything again, unchecked several boxes and again Norman told me I was at risk because it was disabled. So I pressed OK. ComboFix then stated that it could still detect Norman and I was proceding at my own risk. I closed that window in the right hand corner hoping it would end the program so I could contact you but it went ahead and started scanning etc. At this point I decided to just let it run because I didn't know how much damage I would cause if I closed it while it ran.

It ran smoothly and didn't seem to encounter any problems. At the end of the program Norman did decide to intervere by giving me a warning a Host file name had been changed and if that was ok? So I pressed ok and ComboFix finished, rebooted and produced the log (see attached).

I checked the Internet and it is as fast as before this whole mess and the popups still seem to have gone.

So.....how much trouble am I in? :blush:

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I just realised I didn't check Norman's quarantine after running ComboFix because it didn't give a warning.

But I just checked it to be sure and there is a file there now called:

Av-test.txt (EICAR_Test_file_not_a_virus!)

Is that really as innocent as it sounds or am I just getting paranoid?

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Av-test.txt (EICAR_Test_file_not_a_virus!)

Yes, that is a test file.

ComboFix appears to have cleaned out the rest of the infection.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete the following files: (If they exist)


Delete the following folders: (If they exist)



Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thanks so much for all your help! It has been so frustrating to know something is on your computer and you're not able to get rid of it. So glad there are forums like this and people like you to contact for help.

So again, thank you and my computer is like new. I'm a very happy person right now :lol:

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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