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Samurai

Error when starting Outlook after EAM 6.5 upgrade

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After EAM has upgraded itself to 6.5 each time I start Microsoft Outlook 2003, I get a pop-up window with the word "Error" in the title bar and the text "Please run Emsisoft Anti-Malware to enable the email scanning feature" in the text box.

However, EAM is running and the General Guard Setting "Activate email scanning" seems to be enabled.

I have made no configuration adjustments at the time when EAM upgraded itself to V6.5.

Am I missing something obvious...?

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When I disable the option for e-mail scanning, Outlook starts very quickly (< 1s) and the error message does not appear.

When the option is enabled, starting Outlook takes about 15 s, and after that the error message appears.

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Please download DebugView from this link:

  1. When downloading, make sure to save it on your Desktop instead of clicking 'Run' or 'Open'.
  2. Right-click on the 'DebugView' file that you just saved on your Desktop, and select "Extract All".
  3. Open the new DebugView folder that was created on your Desktop after extracting.
  4. Windows XP and 2000 users should double-click on the file named 'Dbgview'. Windows 7 and Vista users should right-click and select "Run as Administrator".
  5. Click on the 'Capture' menu, and select everything except "Log Boot" (you will have to open the menu again after clicking to select an item).
  6. Open Outlook, wait until you see the error message, then close the error message (either by clicking OK or Cancel).
  7. After seeing the error message in Outlook you can switch back to DebugView and click 'File' and "Save As" in order to save the log to a file on your Desktop.
  8. Please attach that log file to a reply so that we may analyze it for errors. You will need to use the More Reply Options button to the lower-right of where you type in your reply in order to access the attachment controls.

Note: You may need to ZIP the log file in order to attach it. If you do not have a program such as 7-Zip, WinZip, WinRar, etc. then you can right-click on the log file, go to Sent to, and click on Compressed (zipped) folder. You will be able to attach the ZIP archive to a reply.

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I already had DebugView installed since I use it within my own development activities.

But strange, only the following three lines appeared after I closed the error message:

00000000 21:35:57 [9300] [a2hooks] Sent request - Type: DNS - Host: mail.xxxxx.xx - Result: 0 - Answer: 1 - Process name: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
00000001 21:35:57 [9300] [a2hooks] Sent request - Type: DNS - Host: mail.xxxxx.xx - Result: 0 - Answer: 1 - Process name: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
00000002 21:35:57 [9300] [a2hooks] Sent request - Type: DNS - Host: mail.xxxxx.xx - Result: 0 - Answer: 1 - Process name: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE

I ran DebugView as Administrator and I did enable everything except "Log Boot". Include Filter contents was "*" and Exclude Filter was empty.

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It seems that the reason for the error message is that I run Outlook inside Sandboxie.

EAM e-mail scanning does not seem to be compatible with Sandboxie at the moment...

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My understanding of the Sandboxie issue is that the Emsisoft Anti-Malware service would need to be run inside of Sandboxie in order for the Outlook plugin to be able to communicate with it while Outlook is running in Sandboxie.

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