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johnwn

No Support

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I sent in a request for help with Emsisoft Anti Malware and nearly a week on there is still no reply to my problem???

Ticket number - ROE-969-19601

I've just changed my password and now it is telling me my login information is incorrect?? I only changed it because I thought my previous password was incorrect, but obviously it was not??

What is going on here?

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Your initial request was answered on 28 May 2012 14:22 from Christian Peters. If you can't find the reply in your mail inbox, please check your spam inbox as well and make sure the sender "[email protected]" is whitelisted in your spam filter configuration.

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Okay thanks

What is going on with me logging in to help/support?

Are you trying to log in via the Customer Center? We disabled the support section there when we replaced it with a new helpdesk system. Check out https://helpdesk.emsisoft.com/ and see if you can create a password and log in there. ;)

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Okay,and thanks.

I'm not really happy about the fix to my problem.It said to uninstall mamutu to get Emsisoft Anti-Malware to act normally.I would like to keep Mamutu because it picks up nasties using a different principal and I think it would be more secure with both.About 12 months ago I was given a fix to this problem that got the Behavior and Surf Protection working again.Could not that fix work now?Plus I was sold Mamutu under the pretence that my computer would be more secure with both.

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John, are you running the free or paid version of Emsisoft Anti-Malware? The paid version has the behavior blocker (Mamutu) as part of the installed program.

I think that is the reason why you cannot have both installed on your system simutaneously...due to the potential conflict caused by dual installations of the same app.

Perhaps Emsi can do something such as crediting your Mamutu subscription toward the paid version of EAM (by extending the license?) if you are currently running the free version.

Just a thought.

I have found the folks at Emsi to be quite helpful when called upon for assistance. Hope it works out.

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Hello,

if you want we can add the Mamutu licensetime to your Emsisoft Anti-Malware license.

You see what I mean? That's the kind of excellent service I'm talking about. Well done, Christian.

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I still don't really understand how I was given a fix to this problem 12 months ago and it can't be done now.But anyway, I'll take your offer about the subscription(from Mamutu) being added on to the Anti-Malware.It sounds pretty fair. How do we go about it doing this?

Another question,do I just uninstall Mamutu and this will fix the problem with Anti-Malware?

BTW, thanks for the help.

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Please send me a private message with your license keys to Emsisoft Anti-Malware and Mamutu, and I will take care of it. ;)

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Thank you for all your help and also for the licence extension from Mamutu passed on to the Emsisoft Anti-Malware licence.I must say I have great confidence in both your product and the support I have received after my initial error in communications between myself and Emsisoft.

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