Ronny

Where can I report a crash with Beta 2.0.0.7?

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Hi Guy's,

I can't seem to find where to report issues/bugs with EEK 2.x beta so I'll try here, if this is not the correct place then sorry in advance.

Running Win7, x64 EEK (I started with using Beta2 with) version 2.0.0.5 -> 2.0.0.7 crash on my system during a 'deep scan'

Quick and Smart finish fine.

Any logging that can be set to debugging, or other tools that might shed some light in this?

I'll fire up Procmon next to see if that gives any clues.

Ronny

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Hello Ronny,

thank you for the report. Please open EEK and select "Scan PC". Then please choose "Custom Scan" press "SCAN" and turn off the option "Scan for active Rootkits. Then please start the scan. The scan crashes again?

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Hi,

I'm sorry for the threat hijack but the same happens on my pc from version 2.0.0.4 till 2.0.0.7.

The crashes still occurs if the last two boxes are checked! (not every time when I run a scan, but almost everytime).

http://i.imgur.com/oFqUz.png

Also sometimes the program crash on close...

http://i.imgur.com/U2NAk.png

I have sent the reports on every crash but I don't know if you was able to receive them.

I'll try to reproduce the crash once more and I'll copy&paste the info from the clipboard if needed.

Keep up the good work!

Regards,

Georgi

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Hi Georgi,

You may want to check your "AppData\Roaming\EurekaLog" folder as well. If you don't have that either, I would appreciate it if you could tell me if you included your email address in your bug report submission, so I can look them up that way.

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Hi Fabian,

I found that folder. The folder contain a file named EurekaLog.ini

[Coordinates]
Col0=89
Col1=92
Col2=126
Col3=126
Col4=200
Col5=61
ColMod0=80
ColMod1=96
ColMod2=175
ColMod3=50
ColMod4=54
ColMod6=80
ColMod5=712
ColPro0=48
ColPro1=134
ColPro2=232
ColPro3=56
ColPro4=57
ColPro5=47
ColPro6=52
ColPro7=330
WindowsState=3

Hmmm I think I didn't include my email in the reports.

I wrote a little description and I allowed it to attach a screenshot of my desktop.

I can run it again and this time I'll include my email address.

The scan crashes around 96% through, so I'll post back here in a bit (after an 1 hour).

Regards,

Georgi

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Hi Fabian,

I'm sorry for the delayed response.

This time it crashed with a different message...It said something about "No Enough Storage Space is available to..." bla-bla.

I have 33 Gb free space on C:\, 127 GB on D:\, 37 GB on E:\... :)

I sent the report - my e-mail is (check your PM). :)

Regards,

Georgi

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I can't seem to reproduce the issue anymore at the moment.

Maybe it was related to a signature issue.

My crash did not show any error btw the GUI disappeared

Also no signs of EurekaLog.ini on my system (portable upgrade from v1 'use beta').

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Thank you Fabian. :)

Btw, I was able to catch a new one: (I guess the fault occurred after the engine update - but I can be wrong).

Scan Engine (E2) (revised)

Scan Engine Component - 1.1.122.0

The error: Canvas does not allow drawing...

And another exeption:

I will try to catch the report from this one:

Thread creation error: Not enough storage is available to process this command.

http://i.imgur.com/0rTo6.png

Regards,

Georgi

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For some reason EEK fails to allocate certain data structure's on your system. Most likely the cause is that your memory is exhausted. Have you manually changed your page file settings by any chance?

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Hi Fabian,

My RAM pass all of the tests using Memtest86+ 4.2.0.

I haven't messed with frequencies, voltages and CAS settings. The RAM is controlled by "SPD Timing".

Pagefile is set to automatic resizing. DEP is turned on for essential Windows programs and services only.

Also I don't have any unneeded background processes running.

Also I checked Comodo Defense+ logs and there were these 2 entries. It seems that even set to trusted files, Comodo may still prevent the program from runnung properly.

I changed some of the settings, allowing EEK to interact with the memory to see what will happens.

But I will try uninstalling Comodo to see if that makes a difference as well. :)

Regards,

Georgi

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Hi,

Ok...it crashed again.

I'll try one more scan. I added EEK in all possible places as trusted application allowing memory access (including Comodo Internet Security properties => protection settings =>interprocess memory access).

Next time I'll give it a try without COMODO.

Keep up the good work! :)

Btw, I use COMODO from a long time and EEK 1x didn't crashed a single time if I remember correctly.

This makes me think that COMODO is not the culprit...

Regards,

Georgi

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All of a sudden this reappeard after the update to 2.0.0.9

Exception:

-----------------------------------------------------------------------

2.1 Date : Sat, 21 Jul 2012 21:16:05 +0200

2.2 Address : 74DEB9B7

2.3 Module Name : KERNELBASE.dll - (Windows NT BASE API Client DLL)

2.4 Module Version: 6.1.7601.17651

2.5 Type : EOutOfMemory

2.6 Message : Out of memory.

2.7 ID : 1574

2.8 Count : 1

2.9 Status : New

2.10 Note :

5.2 Total Memory : 8149 Mb

5.3 Free Memory : 2868 Mb

Seems I'm hitting a memory leak in EEK, I'll rerun and will watch for leaks.

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At some point in scan it shoots up to 1.6GB of memory usage and now it silently crashed, no exception log or error on screen.

Any ideas on how to debug this?

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