sensualspirit 0 Posted June 14, 2012 Report Share Posted June 14, 2012 Hi there, I'm new to Online Armor & a couple of things: 1. My computer has started freezing for like 1-2 minutes & I have to assume it's OA since that's the only new thing I have on my computer although I have been watching a lot of video TV shows lately. 2. I had problems with the update portion of OA since almost the beginning. Now I'm getting this error message in my toolbar... "OA: File help_ena.chm is compted". I hope I wrote it correctly LOL, I can't read my own hand writing LOL Thanks & hope everyone is doing well! Michelle Quote Link to post Share on other sites
stapp 153 Posted June 14, 2012 Report Share Posted June 14, 2012 Please try the fix suggested in post 2 of this thread here http://support.emsisoft.com/topic/8431-online-armor-error-message/ Quote Link to post Share on other sites
sensualspirit 0 Posted July 5, 2012 Author Report Share Posted July 5, 2012 Sorry for the delay. This isn't going to remove all the settings I already did is it? I spent a lot of time allowing programs that I use. Thanks Michelle Quote Link to post Share on other sites
stapp 153 Posted July 5, 2012 Report Share Posted July 5, 2012 It shouldn't do as it is an upgrade not a new install. Quote Link to post Share on other sites
sensualspirit 0 Posted July 5, 2012 Author Report Share Posted July 5, 2012 Well it's the same thing I did when I orignially installed it. DL the file & run it. I don't think it's specific to upgrading. Quote Link to post Share on other sites
stapp 153 Posted July 5, 2012 Report Share Posted July 5, 2012 OA will know it's already installed and will offer you the choice to upgrade over original install, this preserves the settings you have made. Quote Link to post Share on other sites
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