madeinlisboa 0 Posted June 18, 2012 Report Share Posted June 18, 2012 I noticed that the web shield option got grayed and disabled since last week. i waited for being re-enabled after an update but it still is grayed. I deactivated and activated hips, but nothing changed. help! Quote Link to post Share on other sites
GT500 873 Posted June 19, 2012 Report Share Posted June 19, 2012 I noticed the Web Shield was disabled in one of my testing environments while the 5.5.0.1616 update was being downloaded. If you open Online Armor and check the version number, what does it say? Here's a screenshot showing where the version number is (click the picture to make it bigger if it's too small to read): Quote Link to post Share on other sites
madeinlisboa 0 Posted June 20, 2012 Author Report Share Posted June 20, 2012 Thanks for the answer. It's 5.5.0.1557 Quote Link to post Share on other sites
madeinlisboa 0 Posted June 20, 2012 Author Report Share Posted June 20, 2012 Update: this version is "stuck". The program downloads 94 files, reboots the computer, but the version is still the same. I run again the update and the 94 files are downloaded once more and the cycle continues... Quote Link to post Share on other sites
Andrew F. 28 Posted June 20, 2012 Report Share Posted June 20, 2012 I noticed that the web shield option got grayed and disabled since last week. i waited for being re-enabled after an update but it still is grayed. I deactivated and activated hips, but nothing changed. help! Hello madeinlisboa, Could you please provide the information requested at: http://support.emsisoft.com/forum-49/announcement-11-information-to-include-in-your-support-request/ ? Thank you in advance, Quote Link to post Share on other sites
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