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I noticed the Web Shield was disabled in one of my testing environments while the update was being downloaded. If you open Online Armor and check the version number, what does it say?

Here's a screenshot showing where the version number is (click the picture to make it bigger if it's too small to read):

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I noticed that the web shield option got grayed and disabled since last week. i waited for being re-enabled after an update but it still is grayed. I deactivated and activated hips, but nothing changed. help!

Hello madeinlisboa,

Could you please provide the information requested at:

http://support.emsisoft.com/forum-49/announcement-11-information-to-include-in-your-support-request/ ?:)

Thank you in advance,

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