darkwolf_99 0 Report post Posted August 17, 2012 OS: win7 sp1 x64 my PGP virtual partition is "w:\". I made a file shield rule for it and activated the rule. the rule details, activate "include sub-directories" Rule type: choose all types for all of programs, unknown, trusted and not trusted, it is "Ask" If used notepad.exe to open a file, w:\a.txt, there is no warning from OA and notepad.exe can read, modify and delete the txt file. If made the same rule for "d:\* "(physical partition) , notepad.exe cannot read d:\a.txt, after click "block" of warning from OA. Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted August 17, 2012 We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with your virtual W: drive. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Quote Share this post Link to post Share on other sites
darkwolf_99 0 Report post Posted August 18, 2012 Thanks, GT500. The link of logs has been sent to you by message, please check. Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted August 20, 2012 May I ask what software you used to create the virtual drive? Quote Share this post Link to post Share on other sites
darkwolf_99 0 Report post Posted August 21, 2012 May I ask what software you used to create the virtual drive? it's PGP Desktop 9.9 Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted August 21, 2012 Are you referring to Symantec's PGP Desktop Home / PGP Desktop Professional? Quote Share this post Link to post Share on other sites
darkwolf_99 0 Report post Posted August 21, 2012 Are you referring to Symantec's PGP Desktop Home / PGP Desktop Professional? yes, it is Quote Share this post Link to post Share on other sites
darkwolf_99 0 Report post Posted October 15, 2012 the latest version of 6.0.0.1736 has not fixed the issue Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted October 16, 2012 Did we ever ask you for debug logs related to this issue? Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted October 16, 2012 Did we ever ask you for debug logs related to this issue? OK, that was a silly question... You already sent me logs, and I had sent them to our developers. I'll make sure that they get attached to the bug report, and I will check and see if any new logs will be needed for Online Armor 6. Quote Share this post Link to post Share on other sites
darkwolf_99 0 Report post Posted October 25, 2012 OK, that was a silly question... You already sent me logs, and I had sent them to our developers. I'll make sure that they get attached to the bug report, and I will check and see if any new logs will be needed for Online Armor 6. Hi, is there anything new about the bug? Quote Share this post Link to post Share on other sites
GT500 612 Report post Posted October 25, 2012 I just checked on this, and apparently the log files were deleted from DepositFiles. If you still have them, could you upload them again, and send me a new link in a private message? Quote Share this post Link to post Share on other sites
