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Help remove Moneypak virus rootkit


SigTauGrr
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My computer was infected with the Moneypak virus and I am unable to remove the rootkit. I removed one of the files, so that it no longer pops up on startup, so I am able to access the Internet again, but the rootkit is still on my computer and I am unsure of the next steps. I have scanned with AVG 2012, and was unable to quarantine the file. Help would be appreciated - thanks.

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save ComboFix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on Combo-Fix & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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I disabled AVG and ran the ComboFix, but after ComboFix rebooted my system I kept receiving messages during the ComboFix scan saying syntax error. When I ran my virus scan, the rootkit was still showing on my system. I'm not sure if I am doing the scan incorrectly or had incorrectly disabled my AVG (after the system rebooted, the AVG protection was again enabled, so that may be affecting the scan). Please let me know if I am doing something wrong or if I need a different program. Thanks.

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ComboFix failed to run properly.

Read all these directions before proceeding.

When you have the .ISO file downloaded, you need to create a bootable disk or flash drive with it, using a clean PC to do that. The .ISO file is a disk image. It should NOT be burned as a regular file. You need a program like ImgBurn that can burn an .ISO image. I think a CD is best as there is no way anything can write on it after it is made, but the USB may be more convenient and easier.

Be sure to read these:

Download Kaspersky Rescue Disk 10

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it?

How to record Kaspersky Rescue Disk 10 to a CD/DVD and boot my computer from the disk?

Summarizing:

  • Go to a clean PC.
  • Download the .iso image file.
  • Create a CD (or flash drive if you prefer).
  • At the infected PC: put the disk in the drive and reboot.

Follow the directions here, but you will find some differences.

Familiarize yourself with How to create a report file in Kaspersky Rescue Disk 10?

Print the following directions:

Boot from Kaspersky Rescue Disk 10:

  • Restart your computer and put the disk in the drive while booting.
  • Press any key. A loading wizard will start (you will see the menu to select the required language). If you do not press any key in 10 seconds, the computer boots from hard drive automatically.
  • Select the required interface language using the arrow-keys on your keyboard.
  • Press the Enter key on the keyboard.
  • In the start up wizard window that opens, select the Kaspersky Rescue Disk. Graphic Mode
  • Click Enter.
  • Click 'A' to accept the agreement.
  • Select operating system from dropdown menu (select Windows whatever)
  • Select Objects to scan: check Disk boot sectors, Hidden startup objects, C:
  • Click My Update Center and update if any available
  • Back to other tab and click Start Object Scan. (This could take several hours to finish)
  • When scan has completed save a report:
    • On the upper part of the Kaspersky Rescue Disk window, click on the Report link.
    • On the bottom right hand corner of the Protection status - Kaspersky Rescue Disk window, click on the Detailed Report button.
    • On the upper right hand corner of the Detailed report window, click on the Save button.
    • After clicking Detailed Report and 'SAVE', a browse window opens.
    • Double-click on the \
    • Click 'disks'.
    • All your drives will be shown and you can easily double-click C and save the report to C:\KasperskyRescueDisk10.txt.
    • Click on the Save button.
    • The report has been saved to the file.

    [*]Remove the disk from the drive (or disconnect USB) and reboot normally.

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Thank you so much, it looks like that finally got it. I ran a quick version of my virus scan and it no longer showed up, when it had been showing up on that scan. I will run a thorough scan tomorrow when I have some more time, just to make sure. I did have one question about the Kaspersky scan. When I was running that disk, there were a few files that it said were unable to be quarantined, so I could either delete the archive or skip (the recommended option). I skipped for the moment since that was recommended, but should I go back in and delete those archives?

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Read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.
    tdss1.png
  • Click Change parameters
    tdss2.png
  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
    tdss3.png
  • Click on the Start Scan button to begin the scan and wait for it to finish.
    NOTE: Do not use the computer during the scan!
  • During the scan it will look similar to the image below:
    tdss4.jpg
  • When it finishes, you will either see a report that no threats were found like below:
    tdss5.jpg
    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
  • If any infection or suspected items are found, you will see a window similar to below:
    tdss7.jpg
    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these laater. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
      Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.

    [*]Click Continue to apply selected actions.

    [*]A reboot may be required to complete disinfection. A window like the below will appear:

    tdss6.jpg

    Reboot immediately if TDSSKiller states that one is needed.

    [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.

    [*]Attach this log to your next reply.

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bf_new.gif Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Attach the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Now I have a new problem. When I try to sign into my computer, I get an error message stating that userinit.exe and AtBroker.exe has failed and the screen goes black with just the mouse arrow on it. I can restart in safe mode with Networking, but am unable to sign into Windows normally.

Here is the Malware bytes log.

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Thread Closed

Reason: Clean Install of Windows Recommended

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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