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EAM 7.0 BETA get Office 2010 stuck when openning documents

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Guest MousePad

I have a possible solution, but this will not assure the security of your emails.

Start EAM, select Configuation, disable "Activate email scanning"

Office 2010 should work then.

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I have a possible solution, but this will not assure the security of your emails.

Start EAM, select Configuation, disable "Activate email scanning"

Office 2010 should work then.

Have you ever tried this on your computer?

I've already uninstalled EAM 7.0 BETA, so I wouldn't know is it worked.

PS. It seems that I disabled "Activate email scanning" when I have EAM installed on my computer.

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Somebody else tried it and it worked for them.

I've just intalled EAM 7.0.0.10 and had "Activate email scanning" disabled, this issue still exist and could be reproduced.

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Guest MousePad

First of all make sure that the problem is from emsisoft..

disable emsisoft and open up Office,

1. If it works it's from emsisoft

2. If it doesn't your word is broken and/or needs to be updated.

Solution (possible)

for 1. You may need to try deactivating emsisoft while using emails, or try to install a new Office version.

2. You can get a new version, just google it.

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Firstly, and more as an FYI than anything else, please note that you can ignore any advise given by MousePad. If you require any explanation about this, then please send me a private message.

As for your issue, would you be willing to reinstall Emsisoft Anti-Malware 7 in order to assist us in gathering information to send to our developers?

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Firstly, and more as an FYI than anything else, please note that you can ignore any advise given by MousePad. If you require any explanation about this, then please send me a private message.

As for your issue, would you be willing to reinstall Emsisoft Anti-Malware 7 in order to assist us in gathering information to send to our developers?

Thank you, GT500. And MousePad thanks, too.

I've solved this problem and I'm now using EAM 7.0.0.10 beta. Here's some information about what I did:

1. I had "Activate email scanning" disabled.

2. I changed the default settings in Office 2010 (File -> Options ->Trust Center -> Trust Center Settings -> Privacy Options), I disabled the following options:

Allow office to connect to the Internet;

Download a file periodically that helps determine system problems;

Check Microsoft Office documents that are from or link to suspicious Web sites;

Allow the Research task pane task to check for and install new services;

Allow sending files to improve file validation.

Then the Office runs well, quite smoothly.

The Office I installed was simplified Chinese edition, it seems that EAM was analyzing the Internet traffic while Office starting by the default settings.

I restored to the default settings in Office, and added the Office components to the Application Rules of Guard in EAM as "Excluded"( which means I trust them), this problem was improved.

Disable all guards didn't work for this problem.

Hope these would be help. Feel free to inform me if you need more information.

Regards!

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