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Emsisoft Antimalware could not quarantine or delete some threats


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  • Emsisoft Antimalware v.7 detected five files infected with medium risk threats (one threat occurring twice).
  • Emsisoft Antimalware was able to quarantine 3 infected files, the lowermost ones shown in the attached screendump of Emsisoft Antimalware v.7 report that was made before I clicked quarantine,
  • The two uppermost files in the list could not be quarantined.
  • So I decided to follow your prescribed procedure and did the EEK and OTL scans.
  • The report of the Emsisoft Emergency Kit scan was identical with that of the Emsisoft Antimalware program, showing the same five infected files.
  • OTL "protested" against a date "1/1/2099", after processing for a few minutes, and showed an error message saying that this date is not acceptable, see attached image.
  • I had to change the setting of OTL in "Files created within" from "File Age" to "all" in order to make it work.
  • Concomitantly with this infection, the connection to internet has tended to break after some time of usage. I had to do systems restore in order to make it work again. Formerly I had no internet connection problems that required systems restore (a few times I had to restart the router only).

Attached you find the required files and mentioned additional images.

I am a licensed user of Emisoft Security pack.

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Please download ComboFix from this link and follow the instructions below to run it. Note that some infections will block it from running if you save it as ComboFix so you may wish to rename it in order to prevent this. Make sure you remember what you changed the name to.

* IMPORTANT !!! Save ComboFix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on the ComboFix icon on your desktop (it has a red and white icon that looks like a white cat's head in a red circle) and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.


1. Do not click in ComboFix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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