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Two Files EMSISOFT Can't Remove


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Hi and welcome to Emsisoft Support Forums!

Please download TDSSKiller

  • Double click TDSSKiller.exe
  • When the window opens, click on Change Parameters
  • Under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System”
  • click OK
  • Press Start Scan
  • Do Not Attempt To Fix Anything Now. We just need to look over the report and be sure we are removing the correct
    items.
  • Attach the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)

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Please read through these instructions to familarize yourself with what to expect when this tool runs

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RCUpdate1.png

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC2-1.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

4. If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

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Hi,

Please go to: VirusTotal

On the page you'll find a "Choose File" button.

Click on the Choose File button.

In the Choose File to Upload window which opens, copy and paste this into the File Name box.

C:\EDIABAS\Bin\IFHSrv32.exe

Next, click the Open button.

Then click the "Scan It!" button just below.

This will scan the file. Please be patient.

If you get a message saying File has already been analyzed: click Reanalyze file now

Once scanned, copy and paste the link to the results page in your next reply.

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Ok great! Let's check for remnants before you go.

Clear Java Cache

See this page for instructions on how to clear java's cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 Checked

    • Downloaded Applets
      Downloaded Applications
      Other Files

    [*]Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

    [*]Click OK to leave the Java Control Panel.

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Malwarebytes

I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Attach the log that is created for your next reply.

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ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  • Save that text file on your desktop. Attach the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.

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