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I just purchased a laptop that was on display at a Radio Shack and found out that it was infected. However, I was able to load several antivirus programs: emsisoft, malwarebytes, panda cloud, spybot and spywareblaster.....but maybe too late to stop this infection.

Any help you can provide me will be greatly appreciated.

Best regards,

R.H.

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Hi and welcome!

Looks like you have a nasty one on your system along with other things. Let's try to get rid of the worst one first.

Please download TDSSKiller

  • Double click TDSSKiller.exe
  • Press Start Scan but do nothing else as we are just looking for what is there.
  • If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right.
  • Attach the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)

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Good job!

Please run TDSSKiller again and this time remove anything that is found using the Cure option and then attach the new log.

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Download Combofix from the link below, and save it to your desktop.

Link

**Note: It is important that it is saved directly to your desktop**

If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

  • When finished, it will produce a report for you.
  • Please attach the C:\ComboFix.txt for further review.

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Hi,

If you would....just move ComboFix from the Download folder to the Desktop. The program ran fine though. :)

Also would you run TDSSKiller again and attach the log that is created. I need to be sure that entry that was found earlier is gone.

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Hi,

Looking better...stick with me though. :)

Run OTL.exe

  • Copy/paste the following text written inside of the quote box into the Custom Scans/Fixes box located at the bottom of OTL

    :Services
    :OTL
    IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
    IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
    IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
    IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
    IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
    IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
    IE - HKCU\..\URLSearchHook: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - No CLSID value found
    IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
    IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
    IE - HKCU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
    IE - HKCU\..\SearchScopes\{91607fa7-3c2f-4f90-93e3-d5337a6b0ac2}: "URL" = Playbryte-fa-v/search/redirect/?type=default&user_id=f3da83f4-2388-4b3c-8493-eef1ff4cf308&query={searchTerms}
    [2012/09/29 12:24:26 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Playbryte
    :Files
    ipconfig /flushdns /c
    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )

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Please attach the new OTL log and let me know how your system is running. :)

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Hi,

and let me know how your system is running.
:rolleyes:

Malwarebytes

I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

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ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  • Save that text file on your desktop. Attach the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.

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Hi Jeff,

Unfortunately it looks like I still have lots of malware! I attached the results from Malwarebytes.

Thanks for your support. Here is the log from the ESET Online Scanner:

C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application

C:\ProgramData\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0000.dta Win32/Olmarik.AWO trojan

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0001.dta Win64/Olmarik.AD trojan

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0002.dta Win32/Olmarik.AWO trojan

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0003.dta Win64/Olmarik.AC trojan

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0007.dta Win32/Olmarik.AWO trojan

C:\TDSSKiller_Quarantine\09.10.2012_19.06.52\mbr0000\tdlfs0000\tsk0008.dta Win64/Olmarik.X trojan

C:\Users\All Users\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application

C:\Users\All Users\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application

C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\K01XFYNJ\kitten-loves-her-pet-bunny[1].htm HTML/ScrInject.B.Gen virus

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\K01XFYNJ\kitten-loves-her-pet-bunny[1].htm HTML/ScrInject.B.Gen virus

Regards,

R.H.

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Hi,

It's really not too bad at all. Many of those are already quarantined and will be removed shortly. :)

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  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:

    ClearJavaCache::
    File::
    C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll
    C:\ProgramData\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll
    C:\Users\All Users\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll
    C:\Users\All Users\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll
    C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\K01XFYNJ\kitten-loves-her-pet-bunny[1].htm
    C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\K01XFYNJ\kitten-loves-her-pet-bunny[1].htm
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
    CFScriptB-4.gif
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Attach the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

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In your next reply please attach the ComboFix log and let me know what malware related problems you have still. :)

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Hi,

Your malware logs look good....

The system seems to be running fine, although I can never be certain....
I would never be able to give you a 100% guarantee that the infection is completely gone due to some of the backdoor capabilities, but the logs that you are showing me are good.

I noticed that you have both Panda and Norton antivirus programs. You should remove one of them, whichever you choose, because having more than one at the same time can cause conflicts within your system as well as make your system LESS secure. Uninstall one of them and then let me know how it goes. If everything is fine, we can remove our tools and you should be good to go. :)

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Good morning Jeff,

Yesterday I ran Malwarebytes and found a problem which I deleted successfully and then run it again with no problems found.

Then I ran Emsisoft and found at least 6 which I deleted successfully and then run it again with no problems.

Spybot showed no problems. I also removed Norton and kept Panda Cloud.

I would like your opinion on the following software which I currently have in this computer and those of my family:

Malwarebyte

Spybot

Spywareblaster

Panda Cloud

Emsisoft

Ultradefrag

Wise Registry Cleaner

Slim cleaner

Cleanup!

Other than that the system seems malware free.

Please advice,

Best regards and thanks,

R.H.

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Hi,

Good to hear the system is running better. :)

I would like your opinion on the following software which I currently have in this computer and those of my family:

Panda Cloud

Ultradefrag

Wise Registry Cleaner

Slim cleaner

Cleanup! <<==I have never used any of these programs in bold so I really can't say, but I never recommend a registry cleaner at all. They seem to do more harm than good in my opinion.

Of the rest I would only keep Malwarebytes and Emsisoft....but that is just my opinion. I have used them all but I would only use those two.

-----------------

Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

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The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

CF.jpg

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Clean up with OTL:

  • Right-click and Run as Administrator OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.

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Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:

NoScript

AdBlock Plus

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall

Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following two below:

Online Armor Free

Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

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Hi Jeff,

I did exactly as you told me and got rid of Combo and OTL. Do you want me to also get rid of EmsisoftEmergencyKit?

I want to thank you so much for your advice and the programs you suggested, I have implemented everything.

Your help has been great and very timely and thank you very much for your time.

The system looks good and now I feel it is better protected.

Best regards and the best for you in the future,

R.H.

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

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